Last update:May 30, 2026

This privacy statement applies to the website.bb-grand-ballon.comand the services ofB&B At the Foot of the Grand Ballon.

1) Who is responsible?

B&B Au pied du Grand Ballon,driven by Michel Lenes, located at 15 Hameau du Blanschen, 68760 Goldbach-Altenbach (France).
Contact regarding privacy: via email atinfo@bb-grand-ballon.com.

2) What personal data do we process (and why)?

We only process data that is necessary for stay, contact, and for the operation/improvement of the website.

A. Website Use (Technical & Security)

• Data:IP address (usually shortened/indirect), device and browser characteristics, pages visited, date/time, error messages.

• Goal:make the website work, secure it, detect abuse, performance.

• Foundation:legitimate interest (security/continuity).

B. Contact and Reservation Requests

• Data:Name, email, address and contact details, desired dates, age indications, and numbers of persons regarding accommodation options and costs.

• Goal:respond, prepare/carry out reservation.

• Foundation:execution of the agreement / pre-contractual steps.

C. Guest Administration (during stay)

• Of course! Please provide the text you would like me to translate.Contact information, stay dates, billing details, communication regarding your stay.

• Objective:execution of stay, administration, service, legal obligations (including accounting).

• Foundation:agreement and legal obligation.

D. Reviews/Experiences (optional)

• Sure! Please provide the text you would like me to translate.Name/alias and review text (if you leave a review).

• Goal:reputation, feedback, improve service.

• Basis:consent or legitimate interest (depending on channel/setting).

3) Cookies

We use:

• Essential cookies(necessary for operation/safety)

• Preference cookies(bijv. language/settings, if available)

• Statistical cookies(b.e. Analytics)

• Marketing cookies(for example, Ads/remarketing)

• Media/third-party cookies(for example, Facebook/Instagram/Maps)

You can manage cookies via:

• de cookie settingson the website (if available), and/or

• your browser settings.

4) With whom do we share data?

We share data only when necessary:

• Hosting/IT management (ICT.KENNUZ)

• Email/communication (Microsoft365.com)

• Booking Channels (Booking.com)

• GoogleOf course! Please provide theGoogle.com, Facebook/Meta)

With parties that process “on behalf of,” we conclude (where required) processor agreements.

5) Transfer outside the EEA (EU/EEA)

When using Google services, personal data may be transferred to countries outside the EEA, including the USA. Google refers to this, among other things, to theEU–U.S. Data Privacy Framework(DPF) and additional guarantees. 

6) Retention Periods (Guideline)

• Server logs/security logs:usually until3 monthsNatuurlijk! Stuur de tekst die je vertaald wilt hebben, en ik help je graag.

• Contact/Reservation Requests:until24 monthsafter processing (unless needed for follow-up)

• Invoices/Accounting:in accordance with legal retention obligation (often6–10 years(depending on the type of document)

• Cookie consent registration:as long as necessary to demonstrate consent

8) Your Rights (GDPR)

You have (where applicable) the right to:

• access, correction, deletion

• restriction of processing

• data portability

• objection to processing

• Withdrawal of consent (for processing based on consent)

9) Filing a Complaint

You can file a complaint with the French regulator.CNIL. 

10) Security

We take appropriate technical and organizational measures (including updates, access management, TLS/HTTPS, backups) to prevent loss and unauthorized access.

11) Changes

We may update this privacy statement, for instance, in the event of changes to the website or services used. The latest version is always available at bb-grand-ballon.com.